Call (520) 327-2292

Contact your insurance company (or the other driver's insurance company) first. Typically they will ask you to provide a brief description of the accident that occured. When that is complete, they will provide you with a claim number, if they have not done so, ask and they will provide you with one. This claim number allows us to handle the rest for you from that point including dealing with the insurance appraiser and getting you a rental car, if necessary.

No. There is no law that requires this. It is the insurance company's obligation to adjust your claim fairly. If you leave your vehicle with us, we will supervise the insurance appraiser and make sure they write a fair estimate that will restore your vehicle back to its pre-accident condition.

No. It is your legal right to do business with the shop of your choice. Some insurance companies will try to steer you to one of their "DRP-direct repair program" repair shops on their list. Beware of this tactic. Many of these shops in exchange for referrals from insurance companies agree to skip certain repair procedures, use imitation parts, offer discounted labor rates and parts discounts that go directly into the insurance company pocket, not yours. These shops are nothing more than just managed care providers that work for the insurance company and not for you.

We don't have any deals with insurance companies. The reason we refuse to do cheap, unsafe repairs in order to have business referred to our shop.

No, you are not required to; all you have to do is tell the insurance company you're leaving your vehicle with Central Collision Center and to send their appraiser to our location. If they tell you they don't know when they can get an appraiser out to our shop don't believe it. When you leave your vehicle with us to repair we will also notify them that your vehicle is in our shop and request a field appraiser be sent to our shop. We'll make sure they send an appraiser out promptly. If you have the claim number and don't feel like dealing with the insurance company anymore we will do this for you.

You are responsible for the condition of your leased vehicle. When your lease is up and you turn in your vehicle the lease company will do an independent appraisal of the condition of your vehicle. Other than normal wear, if they find any body damage, counterfeit parts or improper repairs you will be assessed at that time for the cost of repairing that damage.

The Better Business Bureau is an excellent source for the consumer to check on the validity of any shop. Ask your friends, co-workers, your mechanic and anyone else you can think of. If your able to go to the shop and look at facility. Ask if they have the proper equipment to handle the repair. Do their body technicians have IICAR certifications? Ask the shop to show you some vehicles they've just repaired. And don't just look at the paint job. Any shop can do that. Look inside and underneath the car.

If you have a problem with your foot you wouldn't go to an ear, nose and throat doctor right? Obviously you'd go to a foot doctor. Specialization is the key for excellent service and product. Many people think that if they own a Chevrolet, Honda, Toyota or whatever they should go to the car dealership for repairs. If you do, this could be a big mistake. Let me explain why. Car dealerships specialize in selling cars; that's what they do best. Car dealerships body shops are a sideline not a specialty. Many times these dealership body shops have deals with insurance companies that can include the use of imitation parts, discounted labor rates, parts discounts and may agree to skip certain repair procedures in exchange for referrals. We specialize in one thing: collision repair. We'll put our work and service against anyone in Tucson or the country and especially a car dealerships body shops work!

This generally refers to a "used" part. Insurance companies may figure "LKQ" parts on your vehicle if it is at least two years old or more. Our standard for "used" parts is that they must be at least as good if not better than the one that was on your vehicle before the accident. In the event our source of "LKQ" parts is not able to either find the part or find one that is acceptable we will contact the insurance company and they will have to pay for "new" parts from the manufacturer.

These are the parts made by the manufacture of your car for your car. OEM are the only acceptable body parts a repair shop can use in order to preserve your factory warranty, protect your safety and assure repairs to pre-accident condition.

"Quality replacement" parts or "Aftermarket" parts are nothing more than "cheap imitation parts" that some insurance companies figure on their initial estimate. Unfortunately some insurance companies slip this in their policies (in the fine print of course) and the agent somehow forgets to tell you about this up front. At Central Collision Center we will always try our best to avoid using "Aftermarket" or "Quality Replacements Parts". However, some insurance companies have tricked people into signing policies that have fine print requiring or only allowing for the cost of the least expensive parts. We will never allow an insurance company to use an imitation part if it compromises the safety standards of your vehicle. We will make sure your vehicle is restored to as good or better condition that is was in before the accident.

The collision repair facility is. At Central Collision Center, we offer a lifetime warranty on all of our repairs.

You. However the insurance company has a legal obligation to their insured to pay for the repairs. Generally an insured will pay their deductible and the insurance company will pay the rest to the insured or the shop performing the repairs.

None that we're aware of. Some say they do but in practice it doesn't exist. Since most insurance companies and the shops they recommend don't ever do post repair inspections, it would be very difficult to police any standards they might have.

No. We do. As a steering tactic some insurance companies will tell you that if you take your vehicle to a shop on their list they will guarantee the repairs. But if you take it to a shop not on their list they won't. NOT TRUE! They have to stand by your repairs no matter what. If you get a sub-standard repair your insurance company has an obligation to intervene in the proper repair of your vehicle.

We offer a lifetime warranty on the workmanship of the repair.

*See Warranty section for more details*

The collision repair facility. If they are unable to satisfy your problem then contact your insurance company and ask them to intervene. If you feel you got a sub-standard repair and don't want to deal with the repair facility anymore, bring it to us at Central Collision Center. We will assess the problem and deal with your insurance company to resolve the problem.

Parts that wear out and need replacement with time and use (i.e., tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on the actual miles on your vehicle.

Yes. We can arrange for Enterprise Car Rental to pick you up at our location and when the repairs are completed, return the rental back to Enterprise and they will provide a ride back to our facility. If you have rental car coverage, Enterprise Car Rental should be able to set up a direct billing with your insurance company unless your policy states otherwise. If you are a claimant and the insurance company has accepted liability, you should be entitled to a rental vehicle at their expense while we're repairing your vehicle. We can also arrange this for you.

Yes! We work with Downtown Towing. They will work with you to arrange a tow to our facility.

If you need their assistance at any point, call (520) 622-3956.

No. Although, if you call anytime on Monday-Friday, 8:00 - 5:00 p.m., we will schedule you in as soon as possible.

Immediately. Unlike some repair shops and especially a car dealership that specializes in selling cars, we're here to work around your schedule.